At Reach, our vision is for everyone to have their own personal recovery coach. Above all, your health and recovery is our number 1 focus.
When you use Reach services, our Physiotherapist practitioners serve you from Denmark. We are registered as a medical device with the Danish Medicines Agency. Because we're dealing with your health, we need to explain our services to you in detail in these terms and conditions.
Please read these terms carefully so that you understand them. These terms cover all the services we provide to you through our our website www.reachactive.co (website) and app. You will be asked to accept these terms as part of the sign-up process.
The way we work is simple: we’re here to get you back to your best and we will always do the right thing to ensure you have the best possible experience. We hold ourselves to the highest legal and ethical standards and we will never jeopardise your trust in us by failing to live up to these ideals.
We value hearing from you so if you have any questions or ideas, don’t hesitate to get in touch by emailing firstname.lastname@example.org.
There are some important limitations on our obligations set out in these terms. The most important of these are:
We may amend these Terms from time to time as set out in section N. Please check to ensure you understand the terms that will apply at the time you enter into any transaction with the Company.
These terms include descriptions of each section, in bold text. These descriptions are to help you understand the terms but they are not part of the terms.
We provide muscle and joint pain recovery services using our Website and App. Our services provide symptom assessments, consultations, information and video-based programs.
We may need to change these terms sometimes: for example, when the rules regulating our services change, in order to ensure that our services are secure and your information is safe, or when we update or modify our services or our Charges. If we make a significant change to these terms we will notify you of the change by email.
We may end your agreement with you
a) If the services are unavailable for reasons outside our control as set out in section O
b) if you do not pay us any Charges on time
c) if you do not comply with the conditions on use of services set out in sections F and G
d) if you break any other term of this agreement and do not make good that break within 7 days of when we ask you